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| Quality Assurance |
In the last year, Michigan has become one of only a handful of states in the country with an organized quality assurance system devoted to monitoring and improving the quality of prisoner health care. Michigan is a leader even among this small minority, with the appointment of a Quality Administrator and Quality Assurance staff, devoted to health care. The Quality Assurance Office (QAO) has worked with the Bureau of Health Care Services (BHCS) to design and implement a comprehensive quality assurance system.
Services performed by the QAO are:
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Review of health care processes and identification of recommendations for improvement;
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Measurement of the quality of prisoner health care by comparing BHCS performance to the 2008 Healthcare Effectiveness Data and Information Set (HEDIS);
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Summary and analysis of data and other information identifying problem areas;
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Review
of electronic medical records, reports and entries, to identify quality issues;
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Providing the Director of the department with a clear, unbiased view of the state of prisoner health care;
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Providing
technical assistance and direction for all aspects of health care related applications, including identifying standards, testing, implementation and maintenance;
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Ensuring
the health care system is responsive to prisoner needs;
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Ensuring
effective and appropriate communication amongst prisoners, families, legislators, other stakeholders and health care staff;
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Achieving
a culture of quality in the prisoner health care system;
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Provision of
leadership in quality management;
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Review of
prisoner/family grievances/complaints to identify emerging and pre-existing quality issues;
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Nurturance of staff morale through a focus on quality, efficiency and success.
If you have questions or concerns you would like to direct to the QAO, please utilize our direct-line phone number: (517) 241-9079, or
e-mail:
MDOC-QAO-Communications@michigan.gov
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