Monday through Friday 8:00 a.m. to 5:00 p.m., except legal holidays. Applications are accepted Monday through Friday, except legal holidays, between 8:00 a.m. and 5:00 p.m. Customers who file an application between 8:00 a.m. and 10:00 a.m. Monday, Tuesday, Thursday, or Friday, except legal holidays, will have an interview with a caseworker that day. Once a customer has a case established, caseworkers see customers by appointment only. Please call ahead to make an appointment and schedule a time convenient for you and the caseworker.

An outside drop box is located by the front door for customers to drop off applications or paperwork for their caseworker. The drop box is emptied at 8:00 a.m. each work day and the mail will be date stamped with that day’s date.

Correspondence

Caseworkers have a direct telephone number to their office and voice mail. Voice mail can be accessed 24 hours a day, 7 days a week. Please leave a complete message including your name, telephone number and reason for the call. If you have access to email, you may choose to email your caseworker. If you request a return contact and have not heard from the caseworker within two days or you have an emergency, please follow up with a telephone call.

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