DELEG - 2003 Calendar Year

Michigan.gov Home	DELEG Home \| Sitemap \| Contacts \| Online Services \| Agencies


>	Consumer Services

	How to File a Complaint

	Consumer Financial Information

	Financial Direction

	Health Insurance Information

	Securities and Investment Products

	Credit Scoring

	Prohibitions and Enforcement Actions

	Insurance Complaint Statistics

	Insurance Company Complaint Ratios

	Insurance Financial Information

	Banking and Money for Kids

	Service of Process


>	Industry Services

>	Licensing

>	Statutes, Rules and Regulations

>	Hearings and Decisions

>	Bulletins

>	Forms

>	Publications

>	Who We Regulate

>	Frequently Asked Questions

>	Related Links

Printer Friendly Text Only Version

2003 Calendar Year

Complaint Reasons A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints
Reason	Insurance Company		Blue Cross		HMO		Other		Total
Claim Handling	2,043	(51%)	787	( 62%)	425	(63%)	245	(23%)	3,500
Policyholder Service	832	(21%)	402	( 32%)	227	(33%)	271	(26%)	1,732
Underwriting	766	(19%)	79	( 06%)	24	(04%)	108	(10%)	977
Marketing & Sales	273	(07%)	3	( 00%)	1	(00%)	314	(30%)	591
Other	99	(02%)	0	( 00%)	2	(00%)	105	(10%)	206
Totals:	4,013		1,271		679		1,043		7,006