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2004 Calendar Year

Complaint Reasons
A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints
Reason Insurance
Company		 Blue Cross HMO Other Total
Claim Handling
1,969
55%
694
57%
403
61%
276
23%
3,342
Policyholder Service
710
20%
440
36%
214
33%
233
19%
1,597
Underwriting
651
18%
77
06%
36
05%
88
07%
852
Marketing & Sales
221
06%
0
00%
2
00%
337
28%
560
Other
17
00%
0
00%
1
00%
281
23%
299
Totals:
3,568
1,211
656
1,215
6,650
 

 
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