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2006 Calendar Year

Complaint Reasons
A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints
Reason Insurance
Company		 Blue Cross HMO Other Total
Claim Handling 1,694 ( 56%) 511 ( 49%) 372 ( 68%) 224 ( 08%) 2,801
Customer Service 645 ( 21%) 408 ( 39%) 151 ( 28%) 240 ( 08%) 1,444
Underwriting 361 ( 12%) 102 ( 10%) 22 ( 04%) 135 ( 05%) 620
Marketing & Sales 319 ( 11%) 19 ( 02%) 2 ( 00%) 1,494 ( 50%) 1,834
Account/Loan Servicing 1 ( 00%) 0 ( 00%) 0 ( 00%) 745 ( 25%) 746
Non-Compliance 0 ( 00%) 0 ( 00%) 0 ( 00%) 10 ( 00%) 10
Other 4 ( 00%) 0 ( 00%) 0 ( 00%) 128 ( 04%) 132
Totals: 3,024 1,040 547 2,976 7,587

 
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